Maxwim FAQ – Answers to All Questions in one place

No. Under Maxwim's policy, each individual may only hold one account. Opening multiple accounts is strictly prohibited, and if detected, all associated accounts will be closed. Two different members of the same household may each open their own separate account using individual mobile numbers.

Login page Click the "Forgot Password?" link. Enter your registered mobile number. Once you receive the OTP, use it to set a new password. The entire process takes just 2 minutes.

KYC verification may be required for your first withdrawal or large transactions. In that case, you will need to upload a photo of your National ID (NID) or passport. Verification is typically completed within 1–2 hours.

All services on Maxwim are available exclusively to 18 years of age or older individuals only. Registration by minors is strictly prohibited. To learn more, visit our Responsible Gaming Policy See.

Some details can be updated directly from your profile settings after logging in. However, changes to your mobile number or national ID information may require assistance from the support team. Make sure to register with accurate details to avoid complications later.

After five consecutive incorrect password attempts, your account will be temporarily locked. In that case, reset your password or contact our Live Chat support. This is part of our security measures.

Yes. To temporarily or permanently close your account, Responsible Gaming Go to the section or notify the support team. If the account is permanently closed, that information cannot be used to register again.

Maxwim supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket and bank transfer. Mobile banking methods offer the fastest deposits and withdrawals.

Deposits via bKash and Nagad are usually 2–5 minutes credited to your account. Bank transfers may take a little longer. If you experience any issues, contact support with your deposit transaction number.

Typically after a withdrawal request is submitted 1–24 hours to process. Having your KYC verification completed speeds things up. In special cases or for bank transfers, it may take 1–3 business days.

Minimum deposit on Maxwim BDT 200 and minimum withdrawal BDT 500 Starts from a minimum amount. The maximum limit depends on your payment method and account level. Higher limits apply for VIP members.

Maxwim does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own service charges — this is entirely at the provider's discretion.

First, confirm that your KYC verification is complete. Check whether the wagering requirements for your bonus have been met. If the issue persists, contact support with your withdrawal ID and we will resolve it promptly.

No. You must use a payment method registered under the same name as your Maxwim account. Deposits made from a third party's number or account may be rejected.

Contact our live chat support immediately and provide your transaction number. We'll verify the details and work to resolve it as quickly as possible. You can reach out before or after the deposit is processed.

Register After completing registration, your first deposit will automatically trigger a 100% Welcome Bonus (up to BDT 10,000) credited straight to your account. No extra steps needed.

A wagering requirement means you must place the bonus amount in bets a set number of times before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets. For more details, Promotions page See.

Enter your promo code in the "Promo Code" field on the registration form. Adding a promo code after registration may not be possible, so have it ready beforehand. To get a valid promo code, visit our Promotions page Stay alert.

Yes, most bonuses come with an expiry date. Wagering requirements generally need to be met within 7–30 days. Any unused bonus will be forfeited once it expires. Each bonus has its own individual terms.

The weekly cashback bonus returns a set percentage of your total losses for that week. It is generally calculated every Monday and credited directly to your account. Wagering requirements on cashback are relatively low.

Free spins are generally awarded for specific slot games. The eligible games are listed in the bonus offer. Winnings from free spins are subject to wagering requirements.

There's no separate application required for the Maxwim VIP Program. Loyalty points accumulate automatically as you play, and your VIP tier is upgraded based on your point balance. Higher VIP tiers come with greater benefits, faster withdrawals, and exclusive offers.

On Maxwim, you'll find: Slot Games (300+), Live Casino (blackjack, baccarat, roulette, live dealer), Sports Betting (cricket, football, tennis, and more), Fishing Game and Lottery. All of it In the game lobby, See.

Yes! In Live Casino you can play with a real dealer in real time via live video streaming. Enjoy an authentic casino experience from the comfort of your home.

Yes. All games on Maxwim are certified by internationally recognised Random Number Generator (RNG) technology. Games are regularly audited by independent testing bodies. Results are completely fair and unbiased.

In the Sports section You can bet on all major sports worldwide, including cricket, football, tennis, badminton, and eSports. Special focus is given to matches involving Bangladesh.

Check your internet connection. Clear your browser cache and refresh the page. Try a different browser (Chrome or Firefox work best). If the problem persists, contact support.

If your connection drops mid-game, Maxwim's system automatically saves the round result. In most cases, logging back in will resume the game right where you left off. If you have any concerns, contact support.

Yes! All Maxwim games are fully playable on mobile browsers. You'll enjoy a seamless experience on both Android and iOS, with games automatically adapting to your screen size.

Yes. Maxwim is an internationally licensed gaming platform. All transactions are secured with 256-bit SSL encryption, and strict security measures are in place to protect your personal information and funds.

No. Maxwim does not sell or share your personal information with any third party. Limited data may be used only when required by law or to deliver our services. For more details, please see our Privacy Policy Read.

Change your password immediately and notify our support team. Maxwim will never ask for your password by phone or email. If anyone requests your password, it's a scam — report it to support right away.

Log in and go to your profile settings, then enable two-factor authentication under the "Security" section. After that, you will receive a one-time OTP on your mobile each time you log in. This makes your account significantly more secure.

Maxwim takes a strict stance against fraud, multiple accounts, and bonus abuse. If any such activity is proven, the account will be suspended and funds may be forfeited. Play fair and you have nothing to worry about.

Always direct maxwim.org Access the site by typing the URL directly or using a bookmark. Do not log in by clicking ads on search engines. Avoid logging in through unfamiliar links. Always check that the URL begins with "https://".

Yes. You can set daily, weekly, or monthly deposit limits in your account settings. Lowering a limit takes effect immediately; increasing it is subject to a 72-hour waiting period. For more details, Responsible Gaming page Go.

Responsible Gaming section and select "Take a Break" or "Permanent Self-Exclusion". A break can last from 1 day up to 6 months. Permanent self-exclusion is for a minimum of 6 months.

Chasing losses with bigger bets, spending beyond your budget, hiding your gaming from family — if you notice these signs, please seek help. Our Responsible Gaming page A self-assessment questionnaire is available.

Change your password immediately and alert the support team. To prevent minors from accessing your account, enable password protection and parental controls on your device. Maxwim takes a strict stance against underage gaming.

Yes. Maxwim provides self-exclusion tools, limit-setting options, and direct support for members experiencing problem gambling. Always treat gaming as entertainment. For more information, Responsible Gaming page Go.