Maxwim believes gaming should be fun — and it stays that way when kept within healthy boundaries. We want every member to play safely, mindfully, and responsibly. On this page you will find all the information and tools you need.
Online gaming — whether it's a casino or Sports Betting — is a form of entertainment. Just as playing cards with friends or enjoying a sport outdoors can be fun, online gaming can be equally enjoyable, provided you approach it with the right mindset and stay within your limits.
Responsible gaming means playing within your budget, playing for entertainment, accepting losses gracefully, and never wagering money you cannot afford to lose. Maxwim is by your side to help you do exactly that.
Gaming becomes a problem when it spirals out of control — when you feel the urge to play even without funds, when family or work is neglected for gaming, or when you keep placing bigger bets to chase losses. Recognising these signs and stopping in time is essential.
At Maxwim, responsible gaming is not just a regulatory requirement — it is an ethical commitment. Your happiness and well-being are our highest priority.
Every feature is designed to keep you safe.
You can set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. To increase a limit, a 72-hour waiting period applies.
Decide in advance the maximum amount you'll spend per bet or within a set period. This protects you from sudden large bets and keeps your play planned and controlled.
Decide how long you want to play before you start. Maxwim will automatically alert you when your session time is up. Many players lose track of time — this tool takes care of that.
You can temporarily suspend your account yourself for anywhere from 24 hours up to 6 months. No deposits or bets can be placed during the break. Your account will reopen automatically once the break period ends.
If you feel that gaming is having a negative impact on your life, you can request permanent account closure. It's a brave and right decision. Maxwim will fully support you.
When you approach your set limit, Maxwim automatically sends you an alert. These simple notifications keep you informed and give you the chance to stop in time.
Log in to your Maxwim account and navigate to the profile menu.
Look for the "Responsible Gaming" option in your profile settings.
Deposit limit, betting limit, or session time — set whichever one you need.
Once a limit is confirmed, it takes effect immediately. Lowering a limit is instant; increasing one requires a 72-hour wait.
For any issue or question, our 24/7 support team is always here to help.
Daily, weekly, or monthly — set a maximum deposit amount for whichever period suits you.
Set a session duration from 20 minutes to 8 hours — you'll be automatically logged out when time is up.
Temporarily suspend your account for 1 day, 1 week, 1 month, or 6 months.
Permanently close your account. Once activated, no changes can be made for 6 months.
Ask yourself the questions below. If you answer "Yes" to two or more, consider reaching out for help.
Do you find yourself wagering more than your budget and regretting it later?
Do you keep betting more to try to recover money you've lost?
Do you play while hiding it from family, friends, or colleagues?
Do you feel restless or low when you are not gaming?
Do you neglect daily responsibilities, meals, sleep, or family because of gaming?
Do you spend money meant for essentials — rent, groceries, your children's education — on betting?
Have you told yourself "this is the last time" more than once, yet still couldn't stop?
Following these simple habits will keep gaming enjoyable at all times.
All Maxwim services are strictly for users aged 18 and above. We take firm steps to keep minors away from gaming. Age is verified at registration, and we may request ID verification if there is any reason for suspicion.
Parents are advised to use parental control software on their devices and to speak openly with their children about online gaming. If you suspect your child is using Maxwim, please contact us immediately.
If you feel that a gaming addiction is causing problems for you or someone you care about, don't face it alone. Maxwim's support team is always ready to listen and help.
The questions our members ask most often.
If you feel your gaming is getting out of control, take action today. Request self-exclusion or a break — it's completely free and instant.